Log in Problems

  • I Can't Log In 

Please follow the instructions below:
You can check whether your username is the email address which you used for registration or not.

luredress.com system maintenance might cause a problem - Please wait 30 minutes and try again.

You need ensure that cookies from  www.luredress.com  are accepted in your browser (Internet Explorer or others).

If the above methods still do not work, please contact our customer service, they will help you to resolve the problem.

TIPs: If you're not sure whether the problem is us or you, please test logging in with a different set of computer, or try different browsers.
When you registered, you made a mistake which caused that you can't access your account, and you've never made any orders. You’d better to registrant for a new account.

  • Forgot Your Password

You may reset your password by clicking the "Forgot password?" button on the signin page. Then go to your email inbox, and reset your password.

New Customer Guidance

  • How can I save money on shipping

If you are not in rush, you can choose Saving shipping which is much cheaper than express shipping.

International shipping is expensive. Therefore, we suggest our customers to buy all things you need in same order to minimize shipping fees. Compared with express shipping, standard shipping is a relatively economical choice.

  • What could cause an invalid tracking code?

The tracking information normally appears after 2-3 business days. If no tracking information updated for a long time, please contact us as soon as possible, and we will contact the shipping company for you. You may also contact the shipping company by yourself.

 

Payment

  • Cash on delivery?

I am sorry to say we cannot accept this cash on delivery. We cannot accept the transaction in which goods are paid for full in cash or by certified check immediately when they are received by the buyer. We really appreciate that you buy items from luredress, and luredress.com provides buyers with payment methods such as paypal and credit card/ debit card.

So please pay for your order in full, in advance, and we will give you the top class services.

 

Shipping

  • How can I tell if my items have been shipped or not?

You should correctly sign in first with the same email address and password as when you make the order. Then click the "My Account" button,and you can view whether your items have been shipped or not.

 

Refund Policy

  • What if I changed my Paypal account,can the refund be sent to my new account?

If your PayPal account with which you paid your order is no longer available, please contact the PayPal customer service to reopen it. Then, please send email to service@luredress.com with your order number for a refund. Your money will be returned to your old PayPal account within 3 working days.

 

Preferential Policies

  • What are the requirements for discounts?

We offer our client discount by using Luredress coupon code:
A. You can get a Luredress coupon code besides Luredress Website (e.g. from promotional websites, advertisement or any other way.)
B. New registered buyer in Luredress will get a coupon code
What kind of discount does Luredress.com offer?

  • What kind of discount does luredress.com offer?

We give our client various discounts, including coupon code, providing our big clients (order value above $500) that place second order with us or customer that buy our item above $5000 at one time will offer 10% discount.